Replacement Policy
Rock Tech Shop Pvt. Ltd. – Replacement Policy
At Rock Tech Shop Pvt. Ltd., customer satisfaction is our utmost priority. We understand that sometimes products may not meet your expectations, and we are committed to providing a hassle-free replacement process to ensure your complete satisfaction. Therefore, we offer a comprehensive replacement policy for products purchased from our website or products purchased from different marketplaces sold from our authorized account under the following conditions:
- Damaged or Defective Product: If the delivered product is damaged (physically destroyed or broken) or defective (e.g., unable to switch on), you are eligible for a replacement. Please contact our customer service team within 30 days of delivery to initiate the replacement process. You can also submit a replacement request via our website by accessing the “Replacement” section.
- Incomplete Product: In the event that the delivered product is incomplete, with missing items and/or accessories, you have the right to request a replacement. Please notify us within 30 days of delivery, and we will promptly arrange for the missing items to be sent or provide a replacement product as necessary.
- Incorrect Product: If the delivered product is incorrect, whether it’s the wrong product, size, color, or a fake item, you have the option to request a replacement. Kindly inform us within 30 days of delivery, and we will arrange for the correct product to be sent to you without any additional charges.
- Product Not as Described: If the delivered product does not match the product description or picture provided on our website, you can request a replacement. Please contact us within 30 days of delivery, and we will ensure that you receive the product as advertised or provide an appropriate solution.
- Size Unsuitability: If the delivered product does not fit due to size unsuitability, you are eligible for a replacement. Notify us within 30 days of delivery, and we will assist you in exchanging the product for the correct size or an alternative solution.
Eligibility Criteria for Replacement:
- The item must be in its original condition, unused, unworn, unwashed, and free of any defects.
- During the replacement order delivery, the customer is required to provide the delivery agent with all original items, including accessories, tags, and any complimentary items.
- The product must be returned in its original manufacturer’s packaging or box, undamaged and intact.
Initiating a Replacement:
- Replacement requests can be made by contacting our customer service team via email or phone, providing your order details and a brief explanation of the issue.
- Alternatively, you can submit a replacement request directly through our website by accessing the “Replacement” section.
Important Notes:
- Replacement requests will be processed subject to verification of the eligibility criteria outlined above.
- Products eligible for replacement must be returned in their original packaging and condition, unless otherwise instructed by our customer service team.
- Replacement requests will not be entertained beyond the 30-day period after delivery.
At Rock Tech Shop Pvt. Ltd., we strive to provide a seamless shopping experience, and our replacement policy is designed to ensure that you receive the quality products you deserve. If you have any questions or concerns regarding our replacement policy, please don’t hesitate to contact us. Thank you for choosing Rock.